“The after sales service that eZee offers to its clients is remarkable, particularly Laxmi and Falguni from the technical support team have never let us down! Thank you eZee!”
- Christoff Delport, Owner, Le Petit Bijou Boutique Apartments
Profile
Le Petit Bijou Boutique Apartments is centrally located in Franschhoek in the Western Cape of South Africa. The location is close to all major attractions including the splendid Franschhoek Monument. Le Petit Bijou features an outdoor pool and the guests can have heartwarming views of mountains right from the property. Free Wi-Fi across the property and free parking facilities are available on site.
All units in the property are air-conditioned and have a flat-screen television. Some units even include a full-fledged dining area with a terrace. The kitchen has a microwave oven, toaster, refrigerator as well as tea/coffee making machine and a kettle. Private en-suite bathrooms feature a bathtub in all the units.
The famous Franschhoek tram stops on Le Petit Bijou’s doorstep, enabling the guests to go out for wine-and-dine tours to surrounding top wine estates without having to drive!
The Challenge
Le Petit Bijou was looking for something that can help them create a streamlined booking process along with a cutting-edge technology and something that was easy to grasp. The PMS they used earlier wasn’t flexible enough in terms of operation.
There was also a communication lapse between reception, housekeeping and management for live room status.
The Solution
Le Petit Bijou was clear about one thing – they wanted the best hospitality PMS for their property as they didn’t wanted to compromise in the quality of operations and guest service.
eZee ultimately won their confidence because in terms of latest technology and user-friendliness, it checked all the boxes!
The Result
eZee PMS (Absolute, Centrix & Reservation) empowered Le Petit Bijou management with the ability to operate in any area of the hotel remotely. There was a substantial reduction in paperwork and a new communication line developed across all the operational departments. Not only from the internal point of view, but guests feedback was also way too encouraging – they said that the booking process is much easier now than earlier – just three hassle-free steps, and done! This has resulted in increase in direct online bookings too.
