Cremorne Point Manor Hotel Case Study - eZee Hotel Solutions Provider

“eZee solutions are well-off and give us a complete control over hotel operations. I am glad that our property got a revenue hike by 21% after effective use of the PMS, booking engine and channel systems. Moreover, customer support post sales is very effective and available 24/7.”

- Asher Jannu - COO, Cremorne Point Manor, Australia

A quick overview

The 30-room property, Cremorne Point Manor was struggling to administer their day-to-day operations and manage their inventory distribution parallely. Having no proper reporting formats and records of previous years, they weren’t able to implement their strategic plans to improve their business performance. Adapting eZee solutions for their property simplified their operations to a major extent, post which they were able to earn a considerable hike in their revenue.

About Cremorne Point Manor

“One of Sydney’s oldest hotels” set in an elegant 19th Century Federation building, Cremorne Point Manor is a 4-star Boutique Hotel commanding a beautiful view of the harbor and Mosman bay. Attracting families on vacation, corporate travelers and foreign tourists, the hotel offers facilities like dining, guest kitchen, DVD library and laundry apart from accommodation.

What were they looking for?

What Cremorne Point Manor were looking for, was a simplified process of their day-to-day routine. Now and again, they faced inaccurate calculations prone to manual errors, delayed decisions, and not so happy guests; which made them finally begin their search for a complete package of solutions.

They seeked for a system which let them manage their hotel operations and inventory distribution altogether from a single place.

“We also wanted to try our luck in the direct booking game, which made us need a centralized supervision method from anywhere”, commented Asher.

21% hike in their hotel revenue post implementing eZee

A happy customer since September 2015, Cremorne Point Manor witnessed an outright transformation in their business operations.

“The best part is the flawless integration between all the three systems. I can keep an eye on the operations and transactions for wherever I am, without having to worry. The staff is also easily accustomed to the working of the systems, which has made it extremely easy for us to focus on guest experience”, Asher said.

How and why they opted eZee as their technology partner?

On account of their inherent need to streamline the workflow at their premises by means of seamlessly integrated solutions with a robust reporting system, they came across eZee after trying and testing several other solutions in the market.

They enrolled for a free trial, and within a few days; were ready with a final decision to go for eZee for their property as they chose eZee Absolute online PMS, eZee Reservation booking engine and eZee Centrix hotel channel manager.

eZee was open to provide third party integrations, 24x7 support and free online product training; which posed as a turning point for the boutique hotel.

The smooth and quick onboarding helped

Looking forward to a systematic onboarding, Cremorne Point Manor was absolutely impressed with eZee’s organized onboarding, clear communication and precise implementation.

eZee not provided them with solutions, but they were also assigned a dedicated account manager who in turn gave them a complete turnkey system to get started with.

“Our account manager guided us on each step as my staff and I were getting a detailed know-how of the systems. He constantly ensured that we aren’t stuck anywhere with operations”, said Asher.

Inside view of hotel cremorne point manor hotel

Hike in revenue was because of eZee solutions

They now have their operations streamlined with a complete control on check-in and check-out with an Electronic Door Lock interface integrated with eZee Absolute.
They’ve gained tremendously on the part of direct bookings, having eZee’s booking engine blended on their website; giving their guests a chance to book with them directly from the website.
They’ve minimal to zero cases of overbookings, with their rate parity, inventory distribution and rate management handled efficiently across all OTAs through eZee’s channel manager.
These and other significant aspects of hotel management, like guest engagement, housekeeping operations, laundry services, have been extensively automated and simplified by eZee solutions; thus leading to such a significant growth in their revenue and improved guest services.

Cremorne Point Manor, Australia receives a 21% hike in revenue with eZee