While there are many options in the market, hotel tech providers like eZee stand out for their unique features and capabilities.

In this blog post, we will take a closer look at some of the key features that set eZee’s hotel management software apart, and discuss how they can benefit hotels of all sizes and types.

Here’s What Differentiates eZee from The Rest

1. All-in-one solution

Hotel operations are complex and multifaceted. Various departments and functions of a hotel must work seamlessly in order to ensure a smooth and efficient guest experience.

One way to achieve this is by utilizing an all-in-one solution that eliminates the need to use multiple systems and software to manage different aspects of the hotel’s operations.

We offer integrated solutions like a property management system (PMS), point of sale (POS), channel manager, and booking engine that not only streamline hotel operations but also allow for the seamless flow of information across all departments.

2. Cloud-based solutions

Accommodation businesses usually face the challenge of providing secure and flexible access to important data and systems for both employees and guests.

However, this problem can be resolved by the adoption of cloud-based software that allows secure access from anywhere, at any time.

And with our cloud-based hotel management system, your hotel staff can access important information and perform key tasks from any device. All you need is a reliable internet connection and a smart device.

Additionally, cloud-based solutions are typically more secure, as they are regularly updated and maintained by the software provider, ensuring that the latest security protocols are in place to protect sensitive guest data.

3. Integrated solution

When we talk about property management systems, integration is one of the key elements that cannot be overlooked.

Having a hotel management system that integrates with multiple software and hardware solutions provides a complete and cohesive experience, streamlining hotel operations and providing valuable insights and data.

And we offer integration with 150+ online travel agencies (OTA’s) and 500+ third-party software/hardware solutions, ensuring that you get the ability to seamlessly connect and communicate with a wide range of systems.

This integration allows for more efficient data sharing, reducing the risk of errors caused by manual data entry, and enables hotel staff to access and manage important information from a single platform. 

4. Unlimited user and device license

For a hotel that uses a property management system, it is important to have, manage, and track multiple user accounts and devices. The reason is that it greatly enhances the efficiency, collaboration, and flexibility of hotel operations.

However, not every hotel tech provider offers this. Further, they also charge an additional amount for multiple user accounts and devices.

Our hotel management software offers unlimited user and device licenses, allowing accommodation businesses to have as many users and devices as they need without any additional costs. Meaning, as a hotelier, you get more flexibility and scalability, making it easier for your staff to manage their operations and adapt to changing business needs.

5. Guest-facing technology

Guest-facing technology can greatly enhance the guest experience by providing a more convenient, efficient, and personalized check-in and check-out process.

A kiosk, for example, allows guests to check in and out, make room selections, and complete other transactions without the need for human interaction. Contactless services, on the other hand, allow guests to make payments, access room keys, order room service using their own devices, etc.

We offer both kiosk and contactless services as a part of our guest-facing solutions, leading to more satisfied guests, enhanced guest service, and increased revenue. Also, it reduces the workload on the front desk, allowing hotel staff to focus on providing personalized service to guests.

6. 24/7 support services 

Hotel technology is a game-changer, and support is key. Availability of support ensures constant assistance for seamless operations, minimizing downtime and resolving issues swiftly. Further, it helps with technical difficulties and reduces the risk of lost revenue and unhappy guests, offering peace of mind and reliability for all. Invest in 24/7 support for a thriving hotel.

We understand the importance of providing reliable and efficient support services for our clients. This is why our full-fledged support center goes beyond troubleshooting, training, and implementation. Our team is dedicated to providing you with the best possible experience and is ready to assist you with any client-requested enhancements and upgrades.

Not to mention, the support is available 24 hours a day, 7 days a week, throughout the year with live chat, phone, and email support. It ensures that you always have a dedicated point of contact along with the necessary tools and resources to run your hotel operations smoothly and efficiently.

7. GST, PCI DSS, and GDPR compliant

Hotels are required to comply with various laws and regulations, such as GST compliance, PCI DSS compliance, and GDPR.  If you’re unaware of them, let me explain in simple terms.

• GST compliance is essential for hotels to ensure they are correctly calculating and reporting GST on all transactions.
• PCI DSS compliance is a set of security standards created by the payment card industry to protect sensitive cardholder data.
• GDPR compliance is essential for hotels to protect the personal data of their guests.

Our hotel management solution is compliant with all of them. Meaning, the software is designed to help hotels easily calculate and report GST, provide the necessary security to protect sensitive cardholder data, meet the requirements of the regulation, and protect the personal data of guests.

With such a hotel tech solution, accommodation businesses like yours can be assured they are meeting industry standards and can operate with confidence and trust.

8. Advanced reporting and analytics

Reports and analytics are crucial for accommodation businesses as they provide valuable insights and data to drive informed decision-making. Additionally, they help hotels understand guest behavior and preferences, enabling them to offer personalized experiences and enhance guest satisfaction.

Our software offers advanced reporting and analytics capabilities with more than 200+ reports, providing detailed business insights to help you understand your performance, identify trends, and make data-driven decisions.

Furthermore, our software allows hotels to analyze and compare data across multiple properties and locations, providing a comprehensive view of their operations, and letting hotels identify areas of opportunity.

9. Affordable pricing

Cost is a major consideration for any business, and hotels are no exception. Investing in a comprehensive hotel management software can be a significant expense, and many hotels may be hesitant to do so because of budget constraints.

Our hotel management software takes this pain out.

We offer an affordable pricing model that is designed to meet the needs of hotels of all sizes and budgets. Additionally, we offer a 14-day free trial, which allows hotels to test the software and see how it can benefit their operations before committing to a purchase, without breaking the bank.

10. For hotels of all shapes and sizes

While all the factors are imperative for hotel businesses, our hotel management software takes this to the next level.

The solution is designed to meet the needs of hotels of all shapes and sizes. Whether you run a small bed and breakfast, a large resort, or anything in between, we can help you manage your operations efficiently and effectively.

Its scalability and flexibility allow the software to adapt to the unique needs and requirements of different types of accommodation businesses.

The post How eZee Helps Hotels Continuously Elevate the Overall Experience appeared first on eZee Absolute.

Even the experts say that “Cloud is the new normal”.

But it’s not something very new; cloud technology has been around for quite some time now. It is just that the COVID-19 pandemic has accelerated its popularity, making it one of the essential aspects of a business’ tech stack.

Is this technology important for hotels as well?

The answer is a YES!   

And that’s exactly what I am going to discuss in this blog. I will try to touch upon all the essential points and also state some solid reasons to move to cloud hotel PMS.  

Hotel Management Before the Cloud Technology

I have stayed in hotels where technology was nothing less than alien-ish.

I remember when my family visited Gangtok in 2004, we were driving from one hotel to another, asking whether they have rooms available.

Finally, when we found one and booked our stay,  the front desk staff recorded our names in a register. Yes, that’s how they were managing reservations (I don’t think we need to talk about other hotel operations). 

Fast forward to a few years, those registers were replaced by computers and excel sheets.

However, some complexities still needed to be addressed. Managing every department of a hotel wasn’t easy for hoteliers. This is when an on-premise hotel software (or PMS) was introduced.

The desktop-based software was a great deal for hotels worldwide. It helped them organize, schedule, and perform day-to-day operations with ease.

But again, the hospitality industry is ever-evolving. It is not just the accommodation providers, but also the guests’ whose preferences were changing. And soon, even the legacy hotel management system felt abortive.

And this brings me to the next point.

The Drawback of Desktop-Based Hotel PMS

Legacy hotel management systems were facing a downfall. But do you know why?

Here are some of the major drawbacks of traditional hotel PMS.

• It requires a complex technological infrastructure. From hardware to local servers to different licenses for each user.
• If you want to manage multiple properties, you need to install the hotel software in each system, get licenses and also, update them (whenever required) individually.
• The risk of data loss is more when you have your hotel software installed on different systems.
• There’s a lack of flexibility in legacy PMS because one always has to be at the property to manage all the operations.
• Legacy hotel PMS is also comparatively expensive considering all the tech requirements.
• Not to mention, if you want to have a seamless experience in working with other departments, integration is what you need. However, integrating other tools and modules isn’t a cakewalk.

These drawbacks were/are more than enough for hoteliers to rethink their management strategy. Investing in a system that involves so many complexities and costs, is definitely not the right choice.

We have a dedicated blog on cloud vs on-premise hotel software. You can read it to understand better. 

Reasons to Move Hotel PMS to the Cloud

The future of hotel technology is approaching new levels faster than anyone could have anticipated.

The cloud is definitely one technology from the list as it ensures scalability, availability, and security of the business. And hotels must understand this as quickly as possible.

So, here’s a list of all the reasons why you should choose a cloud PMS for your hotel and ditch the old-school, legacy management systems.

1. Saves you cost

It goes without saying, the advantages of cloud-based hotel software is immense. And one such benefit is that they are much cheaper than traditional ones.

And why not?

You don’t have to set up a whole tech stack, buy licenses that cost you a fortune, and pay for those maintenance services. A cloud-based solution removes these hurdles for you. All you need is a computer or smart device and a stable internet connection.

2. Lets you manage your hotel remotely 

Like I mentioned in the drawback, traditional systems require you to be at the property.

Since cloud-based PMS requires just a basic Internet connection, you can manage your hotel from anywhere, anytime.

You will be able to perform countless tasks such as check-ins, check-outs, report generation, reservation, and inventory management without even stepping into your property. 

Not to mention, you can access your critical data right from your hand-held device.

3. Gets better with time

I am sure you all are aware of software updates. The apps on your mobile phones get better with time because developers often release updates to enhance user experience.

It is the same with cloud hotel software. The solution providers are constantly updating their products to provide you with the best experience.

Meaning, you don’t have to invest your time and efforts on this and you get all the updates without paying anything extra.

For example: In 2017 in India, GST was introduced. While many businesses had to find a way to handle GST, hotels with cloud PMS didn’t have to fret. Their solution providers updated the system accordingly to become GST compliant.

4. Offers easy and smooth deployment

If you want to go for a legacy PMS, then it will easily take weeks. From setting up server rooms to cooling systems to dealing with tangles of wires, you’ll have a tiresome feat.

However, if you root on cloud hotel PMS, you can simply buy the system, get training, and you are good to go live. It is that simple.

5. Makes switching and migrating easy

Cloud-based systems are efficient when you are switching and migrating from one to another. However, many hoteliers have the notion that it is like moving a mountain.

What if I lose all my data? What about all the bookings? What about the reports? All these questions keep bugging hoteliers.

While the fact is, cloud-based systems make switching and data migration really easy. Everything from your old system to a new system can be transferred without any loss when you move to cloud Hotel PMS.

6. Let you integrate with third-party solutions

It is important for hotels to have a PMS that manages every department seamlessly. And integrated solutions ensure just that; it provides you with additional features on your existing system.

This is where cloud PMS comes into the picture. Most of these systems come with an open API which makes integration with third-party solutions convenient.

Here are some of the essential integrations:

• Channel Manager
• Booking Engine
• Contactless Hospitality Solution
• Payment Gateway
• Reputation Management
• Payroll and Accounting
• CRM

7. Provides robust security

In a traditional setup, a server can be physically destroyed — by human error or in case of disasters. Meaning, there’s a high risk of data loss. Or, someone can hack into the computer and get hold of all the data.

But, on the other hand, cloud infrastructures are secure. They are equipped with advanced levels of security and monitored continuously, reducing the chances of data loss or theft.

8. Improves guest experience

When you say guest experience, it’s not just about the good night’s sleep. Guest experience starts from the very moment s/he books with your hotel.

Guests expect things to be personalised. Be it calling by their name or placing a bottle of wine in their room or making every operation at your hotel quick and apt.

With a cloud PMS, you can achieve all of it and more. Every time a guest books with your hotel, you can collect his/her data and use it to provide exceptional services.

It is all about leveraging guest preferences and behavioural data the right way to deliver a great experience.

9. Enhances staff efficiency

Cloud hotel PMS reduces a lot of human efforts and enhances the efficiency of the staff as most of the tasks get automated. Meaning, hotel staffs can have more time in hand and use that to improve the guest experience.

For example: When you have a cloud PMS and channel manager integrated, you can update your room inventory and rates in real-time on all channels.

Here’s one more example. A cloud PMS along with a contactless solution eliminates the need for guests to go to the frontdesk. Guests can self check-in and check-out with little to no human involvement.

10. Manages multiple properties with ease

Managing a hotel is already a tedious job. Then imagine how tough it would be for a chain of hotels. You have to juggle between room inventories, rates, reservations, and departments.

Further, the complexities could increase if you use individual management systems for each property.

But when you turn to cloud-based hotel software, you do away with all such challenges. You don’t even have to worry if your properties are at different locations. You can still manage all of them from one single platform. Be it staff monitoring, inventory management, rate management, handling POS outlets, or dealing with guest queries: a cloud solution can do it all.

FAQs

The post Why Should Hotels Move to Cloud PMS? [Logical Reasons Inside] appeared first on eZee Absolute.

The right one just hits differently. 

Well, the analogy is a bit off-track, but it is something you would definitely agree with. 

Right?

The hotel software is undoubtedly the heart of your business.

Whenever it comes to changing your solution or adopting a new one, you always think twice about it. 

Especially, when there are two types of software – cloud and on-premise; and both are equally cherished. 

Therefore, to help you choose or invest in the best technology, in this blog we brought you the pros and cons of cloud and desktop hotel management software. 

Along the way, we will debunk some myths that prevail about cloud hotel PMS. 

Let’s begin with:

What is a hotel software?

The hotel software is a system comprising different modules and functions to automate every operation of your hotel. It is at the core of any hotel business. 

Commonly known as Hotel PMS, a hotel software has become a necessity in the present time. It simplifies your:

• Reservations
• Front and back-office activities
• Housekeeping
• Room maintenance
• Billing and payments
• Rate management

The software is suitable for different accommodations like a resort, hostel, B&B, serviced apartment, guest house, a chain of properties, or a vacation rental. 

It plays a significant role in improving the operational efficiency of your property. 

Moving ahead, let us tell you about: 

Which are the different types of hotel software? 

Technology has made hotel operations easier than ever before. Over the years the hotel industry welcomed various solutions like:

Cloud hotel software: It runs on a SaaS (Software as a Service) platform. It is an innovative and easiest way to manage your operations with the least IT costs.

On-premise hotel software: The on-premise or better known as the desktop or legacy-based hotel system runs as an app on your computer.

Hosted cloud hotel software: This system is hosted on servers, giving the hotelier a single and scalable system to work on.

The cloud and desktop-based software are most preferred amongst all three of them. While the cloud is modern technology, the desktop is traditional and trusted.

When it comes to choosing between cloud vs on-premise hotel PMS, there is always a debate among the hoteliers.

So, let us make you familiar with the pros and cons of both and take you to the battleground of,

Cloud vs on-premise hotel PMS

Over the last two decades, we have seen exponential growth in the field of technology. 

At present, 92% of hoteliers have already shifted to cloud infrastructure. Yet, the rest 8% of hotels prefer the legacy hotel management system (desktop hotel PMS).  

Let us break down the pluses and minuses of both for you: 

System requirements

System installation & maintenance

Data security

For example:

• Secure private networks
• Restrict access to server rooms
• Arrange data back-up processes
• Install back-up servers, computers, drives, and power generators

Accessibility

Heads up: Remote access can affect your software's performance and increase server workload.

Cost

Integration

For example, a dedicated computer between the PMS and interface system.

You may like to explore: End-to-end hospitality hardware and software integrations

So, this was a detailed analysis of the pluses and minuses of both types of hotel management software.

From the analysis, it is crystal clear that the cloud is going to be the future of the hospitality industry. 

However, most hotel owners have several myths about cloud hotel management software. 

Common myths about cloud hotel software

The introduction of cloud has revolutionized the way hotel businesses operate across the globe. 

From integrated hotel software to increased flexibility, the introduction of cloud-based software has benefited hotels in many ways. 

Despite its numerous advantages, some hoteliers are still hesitating to take the plunge due to these prevailing cloud software myths:

Myth 1: Cloud software is not safe

Though it is one of the most popular myths, however, let us tell you, with cloud software your data is safer than the old desktop system.

Reason being, the desktop-based system contains data in its original form.

It can be easily exploited by anyone who wants to steal your data or interfere with your operations.

Whereas with the cloud-based PMS, it is very hard to intervene. 

Above all, cloud PMS automates the data transfers between integrated systems. Thereby, streamlines each process and avoids the chances of errors caused by manual entries. 

It eliminates time-consuming manual data entry task

Online Hotel Software  like eZee Absolute ensures the safety of the hotel’s data by storing it in secured servers with firewall protection and SSL encryption. 

The data is backed-up automatically and you can restore it easily.

In the early stages of the cloud system, many hoteliers were not sure about Cloud. But those who have adopted this solution, they have never turned back.    

Myth 2: Cloud systems are really expensive

With a Cloud PMS, the hoteliers don’t need any IT staff or physical drives to back up the data or for maintenance work. This saves a lot of your money.

Further, after installation, there is no hassle of extra software or hardware.  So you don’t need to deal with many vendors. 

On top of that, you have the liberty to pay only for the features that you need. And, you can choose the most cost-effective plan for your property. 

Similarly, with less onsite IT infrastructure, you can reduce your energy consumption.

Another benefit of cloud and SaaS is that you can switch among different service providers without any extra expense and can keep up with all data. 

Basically, cloud-based hotel software is a viable and economical option with no long-term contracts.

Myth 3: Cloud systems do not work without electricity or internet

The creators of cloud-based software considered the fact that internet connections may fluctuate. 

You must be aware of the generators that are used in case of a power cut. 

Similarly, cloud-based software has fail-safes. 

They ensure that your ongoing operations do not get affected because of low internet connection. 

With cloud software, risk management is the responsibility of your vendor. 

So, you can be totally free from security concerns and can operate your operations in a safe environment. 

Further, almost all vendors offer round the clock customer support to help you. 

In some cases of unlikely disaster, software like eZee Absolute automatically shifts to a backup server. Thus, it gives you the benefit of stable services without affecting your business.

It is the exact same scenario as Google Drive.

If you are writing in a document on the cloud-based file system and you lose connection, then the file allows you to keep writing. 

Later on, it updates the document stored on their server once the connection is restored. 

Myth 4: Cloud systems are hard to learn

Well, if we tell you the truth, then it’s the legacy desktop system that is more complicated.

Cloud-based software is built with modern technologies, keeping the hotelier’s user experience in mind. 

The cloud systems are simpler and user friendly. 

It is an easier job to train your staff and help them become comfortable with the end-to-end functionality. Above all, it enables non-tech savvy people from all departments of your hotel to gain access.

Myth 5: Cloud systems are not worth the cost

At the start, we touch-base the infrastructural cost savings. However, that’s not the only area where the cloud helps you save your money.  Along with that, cloud systems create more revenue opportunities. 

The cloud streamlines your operations with the seamless integration of PMS with channel manager, booking engine, POS, and other software. 

When you have a well-harmonized system, you can capture all your guest details. Right from their stay duration, requests, preferences to expenses, everything is stored. 

You can use this data to impart the best-personalized service and even to upsell. 

So, these were some of the major myths that prevail about cloud hotel software. 

We hope after reading this, you won’t hold these myths about cloud hotel software.  

Now, you may ask,

Which is a suitable PMS for your Hotel?

While traditional hotel brands tend to invest in conventional hotel management systems, modern hotels are moving towards the cloud PMS.

These days, the demand for cloud systems has increased like never before. Even hotel groups are preferring cloud over desktop software. 

Most of the legacy hotel software providers have started including cloud software in their offerings. Hotel groups are also gaining confidence in the concept.

Basically, the cloud has made high-end property management systems an affordable reality for small, mid-sized, and independent properties.

It is absolutely YOUR decision to choose the types of software that guarantee you a better ROI. 

We have got a detailed buyer’s guide cum comparison tool, that has all the features of ideal hotel software. Download your copy now. 

The post Cloud vs On-Premise PMS for Hotels: Which is Preferable? [Detailed Comparison] appeared first on eZee Absolute.