Guidelines on Post COVID19 Protocols for Hotels

At present and even in coming times, your guests’ foremost concern would be safety. You should first instill trust in your guests’ minds to receive bookings; and for that you have to inform them about your hotels’ preventive measures. All you have to do is highlight them on your website, social media handles, OTA profiles, or can even email them about the updated SOP of your property. This will definitely help them develop confidence for your hotel brand.

After that, you can start listing on maximum OTAs to expand your booking opportunities. Besides, you can run promotions or offer discount deals on OTAs as well as on your own website to attract your visitors. Lastly, you can also try connecting with local travel agents. These are a few ways that will help you acquire bookings.

You have to train your staff about the:

• Cleanliness measures
• Physical distancing
• Personal hygiene
• Contactless services

Besides, your staff have to get accustomed to wearing masks all the time in your hotel premises.

If you are opening your in-house F&B services, then you have to take care of the following things:

• Maintain physical distancing: You have to arrange tables at a distance of minimum 3 meters.
• Cleanliness: Ensure that all the raw-products are washed properly under running water before being used. Provide your staff members with surgical masks, alcohol-based hand sanitizer (containing at least 60% alcohol), and gloves to wear.
• Contactless services: You have to replace the physical menu with the digital ones. Also, you have to introduce disposable cutlery.
• Regular temperature checks: These are a few basic precautionary measures to follow at your in-house eatery.

Linens, bed runners, or bedspreads have the highest chance of having the virus. So, you have to take utmost care in changing them. We’d recommend that your housekeeping staff wear a PPE kit mandatorily and then change the bedding. If you are washing your linens at your property, then make sure disinfectant is added every time. In case you are getting it washed from outsourced laundry, then ask them to add disinfectant as well.

It depends on the guidelines rolled out by your regional tourism board. On a general basis, it is 24-48 hours.

At the very beginning, travelers would avoid international trips and prefer local or domestic travel. Along with, millennials will be eager to resume travel. So, you can focus on these types of audiences.

Well, catering to non-tech savvy guests can be challenging; as post COVID19, contactless services will prevail. Technology will take over physical communication and operations. In this case, you can educate the non tech-savvy guests about your technology through manuals. You can have manuals/guides in different languages or tutorial videos that will help them access your services and amenities.

You need to make your cancellation and refund policies a bit flexible to get more bookings. Reason being, at present, travelers will be looking for hotels whose cancellation and refundable policies are flexible. So, if the trip gets canceled due to any reason then the guests can get an acceptable refund.

Yes. eZee is integrated with 120+ leading local and global payment gateways. Thus, you can offer a facility of digital payment to your guests easily. You can explore our payment gateway integrations from here.